FAQ - Product Absorption & Texture

Frequently Asked Questions

Why doesn't my product seem to absorb right away?

Some of our formulas, particularly those with higher concentrations of active ingredients like Vitamin C or hyaluronic acid, are designed to absorb gradually rather than instantly. For best results, apply a thin layer and allow 60-90 seconds before applying the next step in your routine. If a product still feels like it's sitting on the skin after a few minutes, try using slightly less product, or applying to slightly damp skin.

My product arrived and the seal looked different than expected - is that normal?

All our products are sealed for freshness before shipping. If you receive an item that looks opened, damaged, or different from what you expected, please contact our support team right away with a photo - we want to make it right.

How do I get the most out of my skincare routine?

Apply products from thinnest to thickest consistency (typically: cleanser, toner, serum, moisturiser, oil), and always patch-test new products before full use.

Who do I contact if I have a concern about my order?

Reach out to our support team directly and we'll help resolve it as quickly as possible.